Kspeaker Support

Frequently Asked Questions

🎙️ How do I use Kspeaker?

Simply tap the microphone button and start speaking in English. Our AI will listen and provide instant feedback on your pronunciation and conversation skills. You can also type messages for text-based practice.

🤖 What AI service does Kspeaker use?

Kspeaker uses Google Gemini AI to provide intelligent English conversation practice. When you speak or type, your message is sent to Google's AI service for processing and response generation. This helps provide natural, contextual feedback for your English learning.

For full details, see our Privacy Policy.

📊 What data does the app share with AI services?

The app shares the following with Google Gemini AI:

• Your voice recordings (converted to text)
• Text messages you type
• Your device ID (anonymous identifier)
• Conversation context (previous messages in your session)

Important: Voice recordings are processed in real-time and NOT permanently stored. Learn more in our Privacy Policy.

🔒 Is my data secure?

Yes! We take your privacy very seriously:

• All data is encrypted during transmission (HTTPS/TLS)
• Voice recordings are processed in real-time, not stored permanently
• We use anonymous device IDs, not personal information
• Google Gemini AI complies with GDPR and CCPA

See our complete Privacy Policy for details.

🌐 Do I need an internet connection?

Yes, Kspeaker requires an internet connection to communicate with Google Gemini AI and provide real-time feedback on your English.

🗑️ How do I delete my data?

You have several options:

• Stop sharing immediately: Uninstall the app
• Clear conversation history: Use the trash icon in the app or go to iOS Settings → Kspeaker → Clear Data
• Request data deletion: Email privacy@kartezya.com

Note: Since voice recordings are NOT permanently stored, there's nothing to delete from our servers. Conversation history is only stored locally on your device.

📱 Where can I find my Device ID?

To find your Device ID for support purposes:

1. Open Kspeaker app
2. Tap the menu icon (☰) in the top-left
3. Select "Device Information"
4. Your Device ID will be displayed
5. Tap "Copy to Clipboard" to easily share it with support

🐛 How can I report a bug?

Please email us at support@kartezya.com with:

• Your Device ID (see instructions above)
• Device model (e.g., iPhone 15 Pro)
• iOS version (e.g., iOS 17.2)
• App version (shown in app menu)
• Detailed description of the problem
• Screenshots if possible

👨‍👩‍👧‍👦 Is Kspeaker safe for children?

Yes! Kspeaker is rated 4+ and safe for children:

• We do NOT collect personal information from children under 13
• No registration or email required
• Voice recordings are NOT stored
• Parents can request data deletion at any time

We comply with COPPA (Children's Online Privacy Protection Act). See our Privacy Policy for details.

🔔 How do I manage notifications?

You can control daily reminder notifications:

• In-app: Menu → Settings → Daily Reminder toggle
• iOS Settings: Settings → Kspeaker → Notifications

💬 Can I use Kspeaker without sharing data with AI?

No, Kspeaker requires Google Gemini AI to function. The app's core purpose is to provide AI-powered English conversation practice, which requires sending your messages to the AI service. If you prefer not to share data with AI services, this app may not be suitable for you.

Technical Support

For technical issues, please email support@kartezya.com and include:

• Device ID (Menu → Device Information)
• Device model (e.g., iPhone 15 Pro)
• iOS version (Settings → General → About)
• App version (shown in app menu)
• Description of the problem
• Steps to reproduce the issue

Useful Links

• Privacy Policy - Complete data and privacy information
• Terms of Service - App usage terms and conditions
• Google Privacy Policy - Google Gemini AI privacy

Last updated: February 22, 2026
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